1.When you insert the SIM card correctly, but can not surf the Internet, please check the data of 3G card or 4G card.
2.We recommend using original APPs of devices only.
Do not install other customized APPs. They can't be compatible with our devices.
Installing too many APPs, will also slow down the operation of the equipment.
Q: The device can insert the 3G/4G card but can not connect the internet?
A: Please check weather the data of your 3G/4G card was use out. If the date was use out, you can connect Wifi hotspot from your cellphone. Pay attention to your date when watching videos online.
Q:Why the SIM card can’t be read?
A: First, please check your SIM car and it supports 2G GSM(2/3/5/8); 3G WCDMA B1 (2100)/B5(850); 4G GSM：900（B8）/1800(B3)，WCDMA:2100(B1)/900(B8)，LTE:FDD,2100(B1).If the card is correct and can’t be read, please contact us, and we will help you solve it.
Q: Why the device goes sleep very 3 seconds?
A: It can use only when connect the car power. Please make use connecting your car when running the device.
Q: The SD memory card can’ t be read in device.
A: Please try to format the SD card on your computer several times and try again.
Q: how can I update the map ?
A: when the map update , we will upload the map to the dropbox, and share the dropbox link and the install method to you at the first time . And updating map free of lifetime.
Q: How long is the power cord ? Can I hide the power cord?
A: Power cord length is about 3.5 meters, you can hide the power cord.
Q: Need special Bracket for installation?
A: No need, this dvr will be install on your car center console.
Q:What’s the dvr working temperature?
A: The testing operating temperature from our factory is：-20°~70°C. It can normally use on countries like Russian, Ukraine, and America.
All Dear friend,Pls read me before you make order.
1 .Car DVR needs for outdoor use, search for satellite positioning! And when running Car DVR , connect the original car charger.
2 . we will declare the lower price on the invoice/bill to help avoid custom duty. If the parcel get strict inspected by custom. You still need to pay tax to clear custom. We won`t bear the customs taxes.If you have special requests,please contact us.
3 . In the option of shipment, if you choose DHL,not include DHL remote cost, custom duty, or any commission charged by dhl for custom clearance or warehouse storage cost.
4 . Please open the parcel in post officer`s presence,If the parcel damaged or empty(stolen),please ask the post office to provide official document,especially the claim request paper.
5 . If you have any problem with your equipment, welcome to contact us at the first time, we will reply you quickly on our working time. and we will try our best to help you solve. Don't open any dispute and negative feedback badly !
6 .When all is ok, hope can get your support and encourage to leave a 5 stars positive feedback to support our working.Thank you very much!